Privacy Policy
Last updated: June 11, 2026
1. Overview
Phuket Yachts & Tours ("Company", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.
By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Services.
Key Points
- We collect information to provide and improve our services
- We never sell your personal data to third parties
- You have rights to access, correct, and delete your data
- We use industry-standard security measures
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Services:
- Account Information: Name, email address, phone number, password
- Booking Information: Travel dates, number of guests, special requests
- Payment Information: Credit card details, billing address (processed securely by payment providers)
- Communication: Messages, reviews, and feedback you send us
- Profile Information: Preferences, interests, and dietary requirements
2.2 Information Collected Automatically
When you access our Services, we automatically collect:
- Device Information: Device type, operating system, browser type
- Log Data: IP address, access times, pages viewed, referring URL
- Location Data: General location based on IP address
- Cookies: See Section 5 for details
2.3 Information from Third Parties
We may receive information from:
- Social media platforms when you connect your account
- Payment processors regarding transaction status
- Marketing partners with your consent
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- Process and manage your bookings
- Communicate about your reservations
- Provide customer support
- Send booking confirmations and reminders
3.2 Improvement and Personalization
- Improve our website and services
- Personalize your experience
- Analyze usage patterns and trends
- Develop new features and services
3.3 Marketing and Communication
- Send promotional offers and newsletters (with your consent)
- Inform you about special deals and new services
- Conduct surveys and gather feedback
3.4 Legal and Safety
- Comply with legal obligations
- Prevent fraud and abuse
- Protect our rights and property
- Ensure the safety of our customers and staff
6. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: All data transmitted is encrypted using SSL/TLS
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Storage: Data stored on secure servers with regular security audits
- Payment Security: Payment card data handled by PCI-DSS compliant processors
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records for 7 years)
- Resolve disputes and enforce agreements
When data is no longer needed, we securely delete or anonymize it.
Retention Periods
- Booking records: 7 years after the booking date
- Account data: Until account deletion plus 30 days
- Marketing preferences: Until you unsubscribe
- Analytics data: 26 months
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal data ("right to be forgotten").
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing of your data for certain purposes.
Restriction
Request restriction of processing in certain circumstances.
To exercise these rights, contact us at privacy@phuketyachts.com. We will respond within 30 days.
9. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For users between 13-18, parental consent is required for account creation and bookings.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Thailand. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses
- Certification schemes
- Other legally recognized mechanisms
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
For significant changes, we will notify you by:
- Email notification
- Prominent notice on our website
- In-app notification
Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Phuket Yachts & Tours
123 Chalong Pier Road
Phuket 83130, Thailand
Email: privacy@phuketyachts.com
Phone: +66 76 123 456
For EU residents, you also have the right to lodge a complaint with your local data protection authority.