Find answers to commonly asked questions
Booking
Booking with us is easy! You can:
- Use our website to browse and book directly
- Use our Telegram Mini App for quick bookings
- Contact us directly via Telegram, WhatsApp, or email
Simply select your preferred yacht or tour, choose your date and time, fill in your details, and confirm your booking.
We recommend booking at least 3-7 days in advance, especially during peak season (November-April). For special occasions or large groups, booking 2-3 weeks ahead is advisable.
Last-minute bookings may be possible subject to availability - contact us directly for same-day or next-day requests.
Yes, you can modify your booking up to 48 hours before your scheduled trip. Changes may include:
- Date or time changes (subject to availability)
- Number of guests
- Special requests
Contact our team to make any changes. Note that upgrades or date changes during peak season may incur additional charges.
Yes! We offer special rates for:
- Groups of 10+ people: 10% discount
- Corporate events: Custom packages available
- Wedding parties: Special rates and services
- Repeat customers: Loyalty rewards
Contact us for a personalized quote for your group.
Payments
We accept multiple payment methods for your convenience:
- Credit/Debit Cards (Visa, Mastercard, AMEX)
- Bank Transfer
- Cash (Thai Baht)
- PayPal
- Cryptocurrency (Bitcoin, USDT)
For most bookings, we require a 30% deposit to secure your reservation. The remaining balance can be paid:
- Online before your trip
- In person on the day of your trip
For large yacht charters, a 50% deposit may be required.
Yes, all prices displayed on our website are in Thai Baht (฿). We can also provide quotes in USD or EUR upon request. The exchange rate used will be the current market rate on the day of payment.
Cancellation
Our standard cancellation policy:
- 7+ days before: Full refund
- 3-7 days before: 50% refund
- Less than 3 days: No refund
Cancellations due to severe weather are fully refundable or can be rescheduled at no extra cost.
Your safety is our priority. If we need to cancel due to unsafe weather conditions, you can choose:
- Reschedule to another date (no additional charge)
- Receive a full refund
- Credit for future booking
Weather decisions are made by our experienced captains and are final.
Yachts & Vessels
Our standard yacht charter includes:
- Professional captain and crew
- Fuel
- Basic snorkeling equipment
- Fresh fruits and drinking water
- Safety equipment and insurance
Additional services like catering, DJ, decorations, and water sports can be added at extra cost.
Yes, you're welcome to bring your own food and beverages. However, we also offer:
- Onboard catering services (Thai and international cuisine)
- BBQ packages
- Premium bar packages
Please note: If you bring your own alcohol, a corkage fee may apply on some vessels.
Minimum charter durations vary by vessel:
- Speedboats: 4 hours minimum
- Sailing yachts: 6 hours minimum
- Luxury motor yachts: 8 hours minimum
Full-day and multi-day charters are available at discounted rates.
Tours
Yes! Most of our tours include free hotel pickup and drop-off within the following areas:
- Patong Beach
- Kata Beach
- Karon Beach
- Phuket Town
Pickup from other areas may be available for an additional fee.
Most of our tours are family-friendly! We provide:
- Life jackets for all sizes
- Child-friendly meals available
- Special rates for children (3-11 years)
- Free entry for infants under 3
Some activities may have age restrictions - please check individual tour details.
We recommend bringing:
- Swimwear and towel
- Sunscreen and sunglasses
- Camera (waterproof recommended)
- Light jacket (for air-conditioned boats)
- Seasickness medication if needed
- Some cash for personal expenses
Safety
Yes, all our vessels are fully insured with:
- Third-party liability insurance
- Passenger accident insurance
- Hull and machinery insurance
We also recommend guests have their own travel insurance for additional coverage.
All our vessels are equipped with:
- Life jackets for all passengers
- Fire extinguishers
- First aid kit
- Emergency flares
- Radio communication
- GPS navigation
Our crew is trained in first aid and emergency procedures.
Absolutely! Many of our guests are non-swimmers. We provide:
- Life jackets that can be worn at all times
- Flotation devices for snorkeling
- Shallow snorkeling areas
- Crew assistance for water activities
Please inform us when booking so we can ensure your comfort and safety.